Office Location

17 John Street East Hartford, CT 06108
Phone: (860) 838-8518
Fax: () 904-5417


Shipping/Return Policy

What are my delivery options?

We offer UPS Freaght, UPS Ground, 2nd Day, Next Day Delviery and USPS.

Do you deliver internationally?
Yes. International shipping charges, taxes and duties apply.

Shipping and Returns

Do you ship internationally?
We only ship to addresses within the United States and Countries where UPS and/or USPS deliver.

Do you take returns on embroidered items?
Embroidered items can be returned, if the item or the embroidery is defective or done incorrectly.  In such cases, LEMbroidery will replace the item at no cost if we are notified of the defect within 30 days of the shipping.  LEMbroidery will pay for shipping the items back.

If you have an item that is defective
Please contact us at 1-860-838-8158 or  Snap a picture of the defective item and send to us so we may understand the nature of the defect.  If any garment is defective in the manufacturing of the piece, LEMbroidery will replace that item at no cost if we are notified within 30 days of the order shipping.  Embroidered items that are not defective are not eligible for returns or exchanges.  That includes sizing issues.

How much does shipping cost?
Shipping costs are based on two factors, the weight of the order and the level of shipping service which can be chosen at checkout.  Shipping costs as calculated on the website will not apply when shipping to Hawaii, Alaska, Canada and Internationally.  In those cases, actual shipping costs, based on order weight, International shipping charges, taxes and duties apply will be charged.  Please contact us for an estimate of the cost.

Some shirts don't fit, can we exchange them for different sizes?
Each embroidered item we make is a custom item.  It is impossible for us to remove the embroidery and use the shirt for a different order.  Therefore, we do not take returns or exchanges on shirts for sizing issues.  However, we will work with you, if possible, to figure out a solution that works for everyone.

What are your shipping options?
During checkout you can choose the speed in which you decide to ship your package.  We use USPS and USP so you can choose Ground Ship, 3-Day, Second Day Air, or Next Day Air.  Shipping costs are charged based on the service you choose, the weight of your order, International Shipping charges, taxes and duties may apply.

When will my order ship?
After placing an order, we will send you a confirmation that will contain the date your oder is scheduled to ship.  WE are shipping orders in 10 business days or less.  Shipping times will vary based on the destination.

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